FREQUENTLY ASKED QUESTIONS
Welcome to www.heatbam.com! To help you better understand our compostable floss sticks (plastic-free) products and services, we have compiled some frequently asked questions and their answers. If you have any other questions, please feel free to contact us by email: cleardawn@heatbam.com.
- What is a compostable floss stick?
Compostable floss sticks are floss sticks made of biodegradable materials, designed to decompose naturally after use without polluting the environment. Our products are plastic-free and more environmentally friendly. - How to use floss sticks?
The method of using floss sticks is very simple:
● Take out the floss stick and gently hold one end.
● Slowly insert the floss between the teeth, gently move back and forth to clean the food residue and plaque in the teeth.
● After each use, please dispose of the floss stick properly, avoid flushing it into the toilet, it is recommended to put it in compostable garbage. - Is the material of the product safe?
Yes, our compostable floss sticks are made of safe biodegradable materials and meet environmental standards. They are strictly tested to ensure that they are safe for your mouth when used. - How to place an order?
You can select the products you need on the website, add them to the shopping cart, and fill in your information as prompted to check out. We support multiple payment methods to ensure that your shopping process is safe and convenient. - How long is the logistics and delivery time?
Normally, we will process it within 2 working days after receiving the order. The specific delivery time depends on your region and the selected delivery method. Please refer to our shipping policy for details. If there are special circumstances, we will notify you by email. - How to apply for a return or exchange?
You can apply for a return or exchange within 30 days after receiving the product. The product must be unused and in its original packaging. Please contact customer service by email: cleardawn@heatbam.com, provide your order number and reason for return, and we will guide you through the return process. - Is my personal information safe?
We attach great importance to your privacy and personal information security. All your personal information will be handled under a strict confidentiality policy, and we use secure encryption technology to protect your data and ensure that your shopping experience is safe and reliable. - Can I modify my order?
Once an order is submitted and confirmed, our system will process it as quickly as possible, so we cannot guarantee that we can modify the order. If you need to change your order, please contact us as soon as possible and we will do our best to assist you. - How to contact us?
If you have more questions or need help, please contact us by the following methods:
●Email: cleardawn@heatbam.com
We are happy to help you and look forward to your inquiry!
Thank you for visiting www.heatbam.com, we hope you enjoy our compostable dental floss picks and excellent service!