SHIPPING INFORMATION

SHIPPING INFORMATION
Thank you for choosing www.heatbam.com! We are committed to providing you with high-quality compostable dental floss picks and ensuring that your order is delivered safely and quickly. Below is our shipping terms, including information on domestic and international shipping.

1. Shipping Range
   We offer shipping services to customers within the UK and internationally. We work with multiple reliable couriers to ensure timely and safe delivery of orders.
2. Domestic Shipping (within the UK)
   ●Processing Time: Once the order is confirmed and payment is completed, we will process your order within 2 working days.
   ●Shipping Time: Domestic standard shipping usually takes 6 working days. The specific time may vary depending on the region.
   ●Couriers: We mainly use the following couriers for domestic delivery:
   ○DPD
   ○Royal Mail
   ○Hermes
3. International Shipping
   ●Shipping Time: The processing time for international orders is still 2 working days, and the shipping time is usually 12 working days, depending on the destination country and customs processing time.
   ●International Shipping Countries: We ship to many countries and regions, including but not limited to:
   ○United States
   ○Canada
   ○Australia
   ○New Zealand
   ○Japan
   ○Most of Europe
   ○Other selected countries
   ●Couriers: We can choose the following couriers for international delivery:
   ○FedEx
   ○DHL
   ○UPS
4. Shipping Costs
   ●Domestic Orders: Shipping costs for domestic shipments will vary depending on the shipping method you choose. The specific costs will be displayed at checkout.
   ●International Orders: Shipping costs for international shipments will be calculated and displayed at checkout based on your address and selected courier.
5. Duties and Import Taxes
   ●For international orders, the recipient may be required to pay additional duties, import taxes, or other fees. These charges are determined by the customs of the destination country and www.heatbam.com is not responsible for these charges.
   ●Please understand the relevant policies of your country before placing an order so that you can accurately estimate the total cost.
6. Order Tracking
   All orders (domestic and international) can provide tracking information after shipment. You will receive an email with the tracking number and the tracking link of the relevant courier after the order is shipped.
7. Delayed and Lost Packages
   While we always strive to ship on time, shipping may be affected due to force majeure, bad weather or other factors. If you find that your package is delayed or you have not received it within the estimated delivery time, please contact us in time: cleardawn@heatbam.com. We will assist you with your inquiry.
8. Contact Customer Service
   If you have any questions about the shipping terms or need further information, please feel free to contact us at the following:
   ●Email: cleardawn@heatbam.com

Thank you for choosing www.heatbam.com! We look forward to providing you with high-quality compostable dental floss sticks and ensuring that your shopping experience is pleasant and smooth.