REFUNDS OR EXCHANGES
Thank you for choosing www.heatbam.com! We are committed to providing you with quality compostable floss picks and a great shopping experience. If you are not satisfied with your purchase, we will be happy to provide you with a return or exchange service. Here are our return and exchange terms:
- Return Policy
●Return Period: You have 30 days from the date you received the product to request a return.
●Return Eligibility: The product must be unused, complete and original, and include all original packaging materials. We cannot accept returns of used or damaged products.
●Request a Return: To return a product, please contact Customer Service via email: cleardawn@heatbam.com and provide your order number and reason for return. - Exchange Policy
●Exchange Period: If you wish to exchange the product, please request an exchange within 30 days of receiving the product.
●Exchange Eligibility: The product must be unused, complete and original, and include all original packaging materials. We cannot accept exchanges of used or damaged products.
●To request an exchange: Please contact our customer service team and state the specific product you wish to exchange and the relevant order information. - Refund Process
●Once we receive your return and verify that it meets the return conditions, we will process the refund as soon as possible. The refund will be made to your original payment method and will usually be credited to your account within 5 business days after processing.
●Please note that shipping costs are generally not refundable unless we send the wrong or defective product. - Return and Exchange Fees
●Return shipping costs: Unless the return is caused by our error or product defect, the return shipping costs are borne by the customer.
●Exchange shipping costs: The shipping costs incurred by the exchange will be borne by the customer. - After-sales Service
If you have any questions or need further assistance during the return or exchange process, please feel free to contact us by email: cleardawn@heatbam.com. Our customer service team will be happy to help you.
Thank you for your support of www.heatbam.com. If you have any questions, please contact us! We look forward to providing you with a better service experience.